Execs In The Know- A Global Network of Customer Experience Professionals

The Chicago Cubs Fan Experience at Wrigley Field

Hitting it Out of The Park: Optimizing The Fan Experience

Thursday, September 21st from 2:30 – 5:00 P.M. 

2016 National League Championship Series and 2016 World Series Winners, the Chicago Cubs are one of the oldest and most well-known clubs in Major League Baseball.

Join us this September 19th-21st in Chicago, Illinois at Customer Response Summit, for an exclusive tour of the legendary Wrigley Field and the inner workings of customer experience at the club. Get a behind-the-scenes look at new improvements that have been made to Wrigley Field that are ensuring their fans have a seamless and entertaining experience. You will see how the franchise is focused on elevating the fan experience and taking every opportunity to create personalized engagement and service, both in and out of the ballpark. The tour will also showcase how the club is driving employee satisfaction and engagement in their brand new, state-of-the-art facilities for game day associates and full-time staff. See for yourself how the Cubs are enhancing the experience at Wrigley Field, while still staying true to its history and roots.

For more information about the Chicago Cubs organization, visit their website.

The tour can be added to your CR Summit registration during the registration process for $49.