The following is a guest blog post from Ted Hunting, VP North America Marketing at Genesys.
Next month, Execs In The Know will bring together service leaders from many of the largest global brands to advance the conversation on creating great customer experiences. From past experience, it’s a very tight-knit group of CX leaders sharing best practices and ideas around omni-channel customer engagement, across all channels, and empowering employees to deliver great customer experiences. This community is one of my favorites as the people are super-smart and passionate leaders who openly share their challenges, advice, and ideas – it’s all about candid discussions and one-on-one engagement and networking.
As a member of the Execs In The Know CX Partner Advisory Board, on behalf of Genesys, I am excited to again join this group and will be leading an educational session with group brainstorming on “Journey Analytics and Effortless/Personal Keys for the Next Era of CX” on September 20th. The session will discuss how you can use journey analytics and new digital approaches to orchestrate an “outside in” customer journey that is more personal and predictive, while reducing effort. We will also share best practice use cases where AI, bots, digital self-service, and humans can work hand-in-hand. Join us to discuss and learn about this new era of effortless, personal omni-channel CX where old and new emerging channels come together and robots and humans work as one.
I highly recommend brands who truly understand the importance of customer experience to their business success and survival to join this group. Execs In The Know is a well-respected organization that people turn to for advice and it’s unlike other similar events in the CX industry, due to the level of attendees and openness in communication. In attendance will be leading financial services firms, retailers, healthcare companies, hi-tech firms, hospitality companies, and utilities from across North America – both traditional leaders, but also some of the new disruptors changing business today. To learn more about joining visit http://www.execsintheknow.com/events/crs-chicago/ and follow @execsintheknow. And to learn more about Genesys, the industry’s #1 customer experience platform and recognized leader per Gartner and others, please visit http://www.genesys.com/about. Or checkout some really awesome customer stories from CX leaders like Sabre.
Execs In The Know would like to thank Genesys who have been a long time supporter of the Customer Response Summit event, continue to be involved and valuable to our community of CX professionals, and truly care about seeing progression and enhancement in our industry.