Developed as an extension of the Customer Experience Management Benchmark (CXMB) Series, CXMB Industry Insights reports are the result of a research partnership between COPC Inc. and Execs In The Know. The ultimate goal of this series is to improve the customer experience. To accomplish this, we hope to inform and enrich the community by providing relevant research aimed at delivering timely, actionable insights, industry-by-industry.
The first report, CXMB Industry Insights: Travel and Hospitality, is the first in a lineup of reports designed to focus the lens of CXMB Series research on a specific industry.
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