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AI Briefing – Chicago, IL – August 16, 2018


Our laser focused AI Briefing is a great opportunity to discuss how AI powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it. With multiple strategies and dynamics to consider, navigating the right choices for your brand can be tricky. This day long session will center on candid discussion with AI Providers to discuss the challenges and opportunities that face corporations today in using AI for customer service. You will also have the opportunity to discuss one-on-one with just the Corporate Brands in the room about challenges you have experienced, solutions, or innovations as it pertains to AI for customer service.


To kick start the day, we’ll get an inside sneak peek at Groupon’s use of AI in their operations:

Increasing Online Support & Exploring AI Tech at Groupon

Cecelia Myers, Director of Product & UX at Groupon for Global Operations, will share how they are leveraging UX research, customer data and AI to expand the usage of online support for customers. Industry data indicates the vast majority of users prefer to solve their problems online via unassisted channels when the solutions provided are simple and quick. Groupon has taken heed of these insights to radically improve user adoption of unassisted online support over the last year, while experimenting with new technologies to build more intelligent and personalized experiences for their users.


Questions will be sourced from the direct attendees in advance; however, we have noted below areas of discussion that our general community has expressed interest in. We expect that many of these topics will be echoed by the attendees of this session.

• Best practices using AI driving capabilities
• The right mix of AI vs. human solutions
• Trends & tech to improve service using AI
• Agent impact
• Operational impact
• Transparency
• Cost saving
• Impact to CSAT


Attendees should include corporate executives that are focused on understanding and exploring AI for customer service. This will include those that are currently using AI solutions, as well as those that are considering it.


505 N. Michigan Ave | Chicago, IL 60611 | USA


** Please note that registration is open to our Corporate Brands only. If you are a solution provider (BPO, vendor, software company, etc.) please contact errol@execsintheknow.com or 404-805-3923 to find out how you can take part in EITK Briefings. 

Full Price (USD)
Corporate Brand $99.95

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We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!