Execs In The Know- A Global Network of Customer Experience Professionals

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AI Briefing – San Francisco, CA – Dec. 4-5, 2017

OVERVIEW

Our laser focused AI Briefing is a great opportunity to discuss how AI powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it. With multiple strategies and dynamics to consider, navigating the right choices for your brand can be tricky. This day and a half session will include the opportunity to visit our Innovation Lab to see live applications of how AI is working to improve CX in different channels and processes, with various Solutions Providers. The AI Briefing will also center on candid discussion with AI Providers to discuss the challenges and opportunities that face corporations today in using AI for customer service. You will also have the opportunity to discuss one-on-one with just the Corporate Brands in the room about challenges you have experienced, solutions, or innovations as it pertains to AI for customer service.

TOPICS WILL INCLUDE:

Questions will be sourced from the direct attendees in advance; however, we have noted below areas of discussion that our general community has expressed interest in. We expect that many of these topics will be echoed by the attendees of this session.

• Best practices using AI driving capabilities
• The right mix of AI vs. human solutions
• Trends & tech to improve service using AI
• Agent impact
• Operational impact
• Transparency
• Cost saving
• Impact to CSAT

WHO SHOULD ATTEND

Attendees should include corporate executives that are focused on understanding and exploring AI for customer service. This will include those that are currently using AI solutions, as well as those that are considering it.

LOCATION

Welcome Reception & Innovation Lab (This is the event hotel and a room block rate is available):

MONDAY, DECEMBER 4TH, 2017
THE WESTIN ST. FRANCIS SAN FRANCISCO ON UNION SQUARE
335 Powell Street, San Francisco, CA 94102

Briefing Meeting Location:

TUESDAY, DECEMBER 5TH, 2017
Square Headquarters
1455 Market Street, 6th Floor
San Francisco, CA 94103

 Pricing

** Prices listed below are for our Corporate Brands only. If you are a solution provider (BPO, vendor, etc.) please contact errol@execsintheknow.com to find out how you can take part in EITK Briefings. 

Full Price (USD)
Corporate Brand $99.95
Event Brochure Book Your Hotel Register


Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!

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