COPC® Customer Journey Mapping Certification – March 2018
March 5-7, 2018
COPC® Customer Journey Mapping Certification provides you a proven approach to understanding your customer’s end-to-end experience with your company. This is an information-packed course that gives you the knowledge and tools to immediately lead a customer journey mapping initiative at your organization. At the end of the class and upon successful completion of the exam, you will be certified in COPC Customer Journey Mapping.
What You Will Learn:
- How to execute the COPC Customer Journey Mapping methodology for your organization
- How to use our COPC Inc. customer journey mapping tools and techniques within your own work environment
- Key steps required to gain buy-in and build a meaningful customer journey map within your work organization
- How to leverage your customer journey map to improve the customer experience of your organization
COPC Customer Journey Mapping Certification is led by an experienced COPC Inc. leadership team who will share best practices for improving the customer experience across all industries and channels, including examples and tips for your business. In addition to presentations and group discussions, you will receive hands-on experience working with our exclusive COPC Inc. customer journey mapping tools.
Class Logistics and Details
- Two and a half days of training, including lecture, discussion, and case study working with customer mapping tools
- Exam on the last day for those participants interested in becoming certified in COPC Customer Journey Mapping
- Limited class size to encourage active engagement among participants