Execs In The Know- A Global Network of Customer Experience Professionals

  • Events
  • COPC Customer Journey Mapping Certification – October 2017 Detail Page

COPC Customer Journey Mapping Certification – October 2017

October 23-25, 2017
Dallas, Texas


The COPC® Customer Journey Mapping Certification program provides you a proven approach to understand your customer’s end-to-end experience with your company and ultimately improve the customer experience. This information-packed course provides you the knowledge and tools you need to immediately lead a customer journey mapping initiative at your organization.  At the end of the class and upon successful completion of the exam, you will be certified in COPC Customer Journey Mapping.  Customer Journey Mapping Certification Brochure

COPC Customer Journey Mapping Certification is ideal for:

  • Leaders dedicated to improving the customer experience
  • Customer service directors and executives
  • Owners of strategic initiatives to improve customer relations
  • Project leaders responsible for addressing the most impactful areas of the customer experience

COPC Customer Journey Mapping Certification is led by an experienced COPC Inc. leadership team who will share best practices for improving the customer experience across all industries and channels, including examples and tips for your business. In addition to presentations and group discussions, you will receive hands-on experience working with our exclusive COPC Inc. customer journey mapping tools.

What You Will Learn:

  • How to execute the COPC Customer Journey Mapping methodology for your organization
  • How to use our COPC Inc. customer journey mapping tools and techniques within your own work environment
  • Key steps required to gain buy-in and build a meaningful customer journey map within your work organization
  • How to leverage your customer journey map to improve the customer experience of your organization

Class Logistics and Details

  • Two and a half days of training, including lecture, discussion, and case study working with customer mapping tools
  • Exam on the last day for those participants interested in becoming certified in COPC Customer Journey Mapping
  • Class size is limited in size to encourage active engagement among participants.

Use code EITKCJM when you register to receive a $100 discount!


Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!