Execs In The Know- A Global Network of Customer Experience Professionals

  • Customer Response Summit Marina del Rey

    September 10-12, 2018 at The Ritz-Carlton, Marina del Rey

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  • Customer Response Summit Marina del Rey Detail Page

Customer Response Summit Marina del Rey

Join us September 10-12, 2018 for Customer Response Summit Marina del Rey. The event will be held at the Ritz Carlton, Marina del Rey.

At Execs In The Know, we have always been committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.

The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!

Speakers will be announced in the coming months. Here is a sample of speakers from one of our most recent Customer Response Summit events, to give you an idea of the brands and leaders you can expect to see.

At Customer Response Summit, you will not find a large trade show, with a wide net of topics. Rather, you will find a laser focused discussion for customer experience leaders. You will find sessions designed to promote candid conversation and one-to-one engagement, with your industry peers. Hear from and network with organizations that are on the forefront of customer service greatness.

Customer Response Summit Marina del Rey is an exclusive event, open to Corporate Brands and Sponsoring Business Partners only. This ensures a passionate, diverse group of senior executives, are present to share and learn best practices for customer service excellence, with their peers.

What does this mean? 

Corporate/Brand Attendee: I am a customer service/customer experience professional representing a brand. ie Target, FedEx, Amazon. 

Business Partner: I represent a service or solution company that is used by the service/experience community. ie. BPO, software provider, etc. In order to attend I must be a registered sponsor of the forum. There are no individual passes for Business Partners. Please email chad@execsintheknow.com for details.

Keep checking back on the site in the coming months as we announce exciting details and innovative speakers.

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** Prices listed below are for our Corporate Brands only. If you are a solution provider (BPO, vendor, etc.) please contact chad@execsintheknow.com to register. 

Early Bird – Register by July 13, 2018 (USD) Early Bird – Register by August 10, 2018 (USD) Full Price (USD)
Corporate Brand $999.00 $1,099.00 $1,299.00

Special Offers

First Time Attendee? Get 50% off!
Want to Bring a Group? Bring 3 or more guests and receive a special discount.
Refer a Friend! Are you a previous CR Summit attendee? Invite a guest to attend the forum with you and receive a special discount for both you and your guest.

Contact info@execsintheknow.com to learn more about how you can claim these special discounts!

Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!