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San Diego Keynote Speakers

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Execs in the Know is pleased to announce Tom Weiland, Vice-President of Global Customer Service -Amazon, Jasmine Green, Vice President, Chief Customer Advocate, Nationwide Insurance and Dan Balistierri Vice President, Global Service & Experience, MasterCard as the Featured Speakers for the Customer Response Summit -San Diego, February 3rd-5th, 2014.
TomWeiland_80x80Tom Weiland
Vice-President of Global Customer Service
Speaker_JasmineGreen_150x127Jasmine Green
Vice-President, Chief Customer Advocate
Nationwide Insurance
Dan BalistierriDan Balistierri
Vice President- Global Service & Experience
MasterCard Worldwide
MasterCard Logo
Click here for bio

Tom, Jasmine and Dan join a speaking faculty of Brands that are committed to adopting emerging channels and providing a superior Customer Experience for the Connected Consumer. The faculty includes:

Cengage LearningSiriusXM
Wells Fargo
ADT
Expedia
Home Shopping NetworkMcKesson
Sony
Porsche
Nintendo
Starbucks
VerizonHautelook
Bank of the West
MasterCard

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The Summit will also feature the release of our 2013 Customer Experience Benchmark Study with our research partners at Digital Roots. This in-depth study will explore how Brands are adapting, implementing and planning for emerging channels in their Customer Care strategies.

In addition, the Summit will feature a one day pre- conference training seminar developed and delivered by the International Customer Management Institute (ICMI) that will focus on the “Foundations for the Future Customer Experience Center.” The Customer Experience Management Training seminar will be facilitated by ICMI co-founder, Brad Cleveland.

Additional Links:
ICMI Training
Download Agenda
View our speakers Link
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Chad McDaniel
President
Execs In the Know – A Division of M.E.R. Inc.
866-991-3555 (toll-free)
chad@execsintheknow.com
www.execsintheknow.com
www.customerresponsesummit.com