Execs In The Know- A Global Network of Customer Experience Professionals


 The summit certainly met my expectations and I agree that there were a lot of brands represented. 
Elias Hakim- UPS- Vice President Operations-Global Business Services
 Thanks again for including me in the Customer Response Summit. I learned so much and was able to bring lots of ideas back to my teammates here at First Horizon. 
Kim Cherry – First Horizon- Executive VP of Corporate Communications
 I really enjoyed the conference and the experience helped me to learn what is new in Customer Experience, across the many large brands in attendance, and to make valuable connections. 
Felicia – DTE
 I have to tell you how impressed I was with, not only the number of c level executives your conference attracts, but also the amazing list of who is who brands. I don't generally attend conferences, but I will definitely try to keep money in my 2015 budget for one of the conferences that are planned next year. 
Gregg – Washington Post
 Can’t tell you how much I enjoyed the Conference and the wealth of knowledge of all participants.  
Keith – Nissan
 Just returned from Customer Response Summit in Memphis. Great set of people and big thanks to Chad McDaniel and his team. 
Kevin – KGB
 A big thank you to you and your team. This was very informative and I will plan to attend additional conferences in the future. 
Clay – Atmos Energy
 I am back in New York feeling fulfilled and enriched, by both the emotional connections and the intellectual stimulation of the past three days...best use of my time, hands down. 
Lisa Oswald
 I wanted to reach out and thank you again for including me in the Summit. I found the topics to be interesting, the event to be well run, and the attendees to be top notch. I think you are really onto something with this!  
Rick Long – Capital One
 Just a great event with the right focus. If I could only attend one event this would be it. 
JC Quintana, Founder – Corporate Relationship Group
 Overall I like the feel of the event: there’s a focus on best practice sharing versus sales pitch. Strong list of companies and attendees. 
Amy Jo (AJ) Stark- Director of Technical Support for Digital & Device – Amazon
 Chad's ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view. 
Shellie Dow, Sr. Director, Contact Center – Nintendo of America
 The food, venue and overall agenda was excellent. I feel this event has a higher level attendee which makes for very productive conversation. 
Ginna Sauerwein, Managing Director – FedEx Services
 Action packed. Great mix of brands. 
Michael Martin, SVP President’s Choice Financial – CIBC
 Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. 
Aaron McMillan, Managing Director, Quality Services, Applications & Refunds – United Airlines
 Great venue, food and broad content. I took a lot of notes and ideas back that I can easily implement or refresh. 
Razia Richter, SVP, Chief Customer Officer – Petco Animal Supplies Stores, Inc.
 This was my third consecutive CRS summit and I don't see the streak ending anytime soon. Everything from the hosts (Chad and Susan) to the venue, to the attendees, to the material is top notch. I normally consider a conference successful if I leave with half dozen 'nuggets' but at CRS I always get significantly more. Already looking forward to Vegas in February! 
Matt Zurcher, SVP – Customer Care – HomeAdvisor
 Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX. 
John Pompei – Head of Customer Care Operations – Electronic Arts
 The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations. 
Walter Liebenow – Customer Care Director – The Home Depot
 As a member of the Execs In The Know community I have grown my network to include Customer Care professionals willing to engage in valuable conversations about enhancing the customer experience, everyone is an advocate for the customer. 
Shannon Burch – Director Sales Customer Contact Centres – Scotiabank
 As a first time attendee, I didn't know what to expect. I have to say I was impressed with this event and the group running it. I will definitely be back. 
Joe Ablan – Manager, Customer Experience – BlueRock Energy

Stephen Arnold, VP, Service and Quality Assurance at Hilton Worldwide

Tammi Lisson, VP Sales, Service & Support at RBC Royal Bank Centres

Scott Monty, Head of Global Social Media at Ford Motor Company