Execs In The Know- A Global Network of Customer Experience Professionals

AI Technology for CX Transformation Briefing – New York, NY

Tuesday, October 22, 2019


AI technology is transforming the relationship between humans and technology, making its way into mainstream CX, and requiring CX leaders to adapt while they adopt. Forward progress requires inspection and vision to create a new and improved experience for both the agent and the customer – an experience that allows companies to differentiate and modernize their brands. AI technology is no longer the new kid on the block – it’s here to stay and is scaling in magnitude. Join us for a day of innovation where you and other CX Leaders will learn, share, network, and engage.


When you are passionate about the customer experience, you push beyond the status quo. We will address the biggest topics trending in our community and questions sourced directly from registered attendees in advance. Some possible AI Technology for CX Transformation discussion topics of the day will include:

•  Efficiency
•  Cost Savings
•  Personalization
•  Training
•  Scalability
•  Automation
•  Self-Service
•  Customer Insights and Intelligence
•  Enhanced Engagement
•  Customer Security


Attendees should include corporate executives that are focused on the operational strategy and execution of customer care. This will include those who are currently using or considering AI as a component in their CX transformation strategy.


Join us to learn as a leading brand shares an insightful case study, ask your pressing questions and interact with a panel of AI experts, network and engage in roundtable discussions with your CX peers, and get an up-close look at solutions for a better customer experience in the Innovations Lab. This event will inspire innovative thinking and give you actionable takeaways.

7:45 AM – 8:30 AM         Registration & Breakfast
8:30 AM – 8:45 AM         Kickoff
8:45 AM – 9:30 AM         Brand Highlight
9:30 AM – 10:30 AM       Interactive Panel Discussion
10:30 AM – 10:45 AM    Break
10:45 AM – 12:00 PM    Interactive Panel Discussion
12:00 PM – 12:45 PM    Lunch
12:45 PM – 2:30 PM      Corporate Only Roundtable Discussion
2:30 P.M. – 4:30 P.M.      Innovations Lab and Cocktail Hour


New York, NY – more details coming soon


Please note that registration is open to our Corporate Brands only. If you are a solution provider (BPO, vendor, software company, etc.) please contact chad@execsintheknow.com to find out how you can take part in Execs In The Know Briefings. 

Full Price (USD)
Corporate Brand $99.95



Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!