Execs In The Know- A Global Network of Customer Experience Professionals

CRS Denver – Sept. 16-18, 2019

Join us for Customer Response Summit Denver, September 16-18, 2019, held at the Grand Hyatt Denver.

At Execs In The Know, we have always been committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.

The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!

At Customer Response Summit, you will not find a large trade show, with a wide net of topics. Rather, you will find a laser focused discussion for customer experience leaders. You will find sessions designed to promote candid conversation and one-to-one engagement, with your industry peers. Hear from and network with organizations that are on the forefront of customer service greatness.

Customer Response Summit Denver is an exclusive event, open to Corporate Brands and Sponsoring Business Partners only. This ensures a passionate, diverse group of senior executives, are present to share and learn best practices for customer service excellence, with their peers.

What does this mean? 

Corporate/Brand Attendee: I am a customer service/customer experience professional representing a brand. ie Target, FedEx, Amazon. 

Business Partner: I represent a service or solution company that is used by the service/experience community. ie. BPO, software provider, etc. In order to attend I must be a registered sponsor of the forum. There are no individual passes for Business Partners. Please email chad@execsintheknow.com for details.

Keep checking back on the site in the coming months as we announce exciting details and innovative speakers.

Download the Event Promotion Register

Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!