Execs In The Know- A Global Network of Customer Experience Professionals

Customer Response Summit

September 16-18, 2019  •  Grand Hyatt Denver

At Execs In The Know, we have always been committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.


The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!

At Customer Response Summit, you will not find a large trade show, with a wide net of topics. Rather, you will find:

  • Laser focused discussion for customer experience leader
  • Sessions designed to promote candid conversation
  • One-to-one engagement, with your industry peers
  • Hear from customer experience innovators and leaders
  • Network with organizations on the forefront of customer service greatness


Customer Response Summit Denver is an exclusive event, open to Corporate Brands and Sponsoring Business Partners only. This ensures a passionate, diverse group of senior executives, are present to share and learn best practices for customer service excellence, with their peers.

Keep checking back on the site in the coming months as we announce exciting details and innovative speakers.


Prices listed below are for our Corporate Brands only. If you are a solution provider (BPO, vendor, etc.) please contact chad@execsintheknow.com to register.

Early Bird
Now – July 14


July 15 – August 15


Full Price
After August 15


$999 $1,099 $1,299


First Time Attendee? Get 50% off!
Want to Bring a Group? Bring 3 or more guests and receive a special discount.
Refer a Friend! Are you a previous CR Summit attendee? Invite a guest to attend the forum with you and receive a special discount for both you and your guest.

Contact info@execsintheknow.com to learn more about how you can claim these special discounts!

Register Book Hotel Room

Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!