Execs In The Know- A Global Network of Customer Experience Professionals

Customer Response Summit Hollywood, Florida

March 2-4, 2020  • Margaritaville Beach Resort

Join us in 2020 as we celebrate 10 years of inspiring CX excellence. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built by leaders for leaders. Our spring CRS in Hollywood, Florida will send attendees on a collective journey to learn, share, network, and engage to innovate by advancing the conversation on customer experience. Today’s customer experience leader is tasked with taking on an expanded role, incorporating new technologies, and supporting a new connected consumer with bigger expectations for customer interactions. The Customer Response Summit is built to inspire innovation by providing interactive experiences and discussions that challenge the status quo and provide actionable takeaways.


The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders, this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to building a customer interaction that not only delivers but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!

At Customer Response Summit, you will not find a large trade show, with a wide net of topics. Rather, you will find:

  • Laser-focused discussions for customer experience leaders
  • Interactive sessions designed to promote candid conversation
  • One-to-one engagement, with your industry peers
  • Progressive topic presentations from CX innovators and leaders
  • Network with organizations on the forefront of customer service greatness


Customer Response Summit Hollywood, Florida is an exclusive event, open to Corporate Brands and Sponsoring Business Partners only. This ensures a passionate, diverse group of senior executives are present to share and learn best practices for customer service excellence, with their peers.



Prices listed below are for our Corporate Brands only. If you are a solution provider (BPO, product/service vendor, etc.) please contact chad@execsintheknow.com to register.

Early Bird
Now – Jan. 3, 2020 


 Jan. 4 – Jan .31, 2020 


Full Price
Feb. 1 – Mar. 1, 2020 


$999 $1,099 $1,299



First Time Attendee? Get 50% off!
Want to Bring a Group? Bring 3 or more guests and receive a special discount.
Refer a Friend! Are you a previous CR Summit attendee? Invite a guest to attend the forum with you and receive a special discount for both you and your guest.

Contact info@execsintheknow.com to learn more about how you can claim these special discounts!

Register Book Hotel Room

Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!