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Intelligent Automation For Customer Experience – Seattle, WA – October 18, 2018


Modern customer expectations and technological advancements have transformed the way we work and the experiences we must provide. We have the power to change how we do business. Making our brands more efficient, increasing revenue, decreasing agent effort, and creating an overall better experience for our customers. Through the right mixture of intelligent automation and human interaction in our customer care operations, we can provide the best experiences for our customers and embrace the emerging requirements of operating a digital business.

Let us take the learning curve out of intelligent automation. We offer an informative and engaging one-day session to help you create your automation roadmap. Discuss with other CX leaders how automation and artificial intelligence are impacting customer experience.


To kick start the day, we’ll get an inside sneak peek at Microsoft’s use of AI in their operations from two of the organization’s senior leaders:



Join us to learn more and get answers to your challenges on these and many other topics, as well as questions sourced directly from the audience:

Embracing automation
o Uses and use cases for different elements of intelligent automation including RPA, cognitive automation, NLP, OCR, chatbots, and more
o The impact these advancements can have on your agents, operations, and overall customer experience
o How to implement quickly and steps to take
o Governance, managing risk, and compliance

Technology vs. human touch
o Finding the right mixture
o Knowing where to start and what to prioritize for your business
o How to scale
o How AI can positively impact your live agents/employees’ work

Choosing the right partner 
o Develop in house vs. outsource
o Considerations when choosing the right solution (IT, funding, resources, security, etc.)
o The data you need to prepare and management steps to consider

Emerging trends & technology
o What’s working vs. what’s not
o Open Q&A discussion with real brands and providers


Attendees should include corporate executives that are focused on understanding and exploring AI for customer service. This will include those that are currently using AI solutions, as well as those that are considering it.



15010 NE 36th Street
Microsoft Campus
Building 92
Redmond, WA 98052


** Please note that registration is open to our Corporate Brands only. If you are a solution provider (BPO, vendor, software company, etc.) please contact errol@execsintheknow.com or 404-805-3923 to find out how you can take part in EITK Briefings. 

Full Price (USD)
Corporate Brand $99.95

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Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!