Execs In The Know- A Global Network of Customer Experience Professionals

Outsourcing Briefing – Seattle, WA – December 6, 2018


Outsourcing is nothing new; however, with more provider options offering new locations, and brands needing to support a multi-channel service model, the practice of outsourcing is ever changing. Whether you are currently outsourcing, or considering outsourcing, there are many dynamics to consider and navigating the right choices for your brand can be tricky.

This daylong session will include a candid discussion with a panel of outsourcers, who will examine a multitude of questions that will be compiled by our audience in advance. After an information filled morning with our service partners, corporate attendees will have a chance to meet with only their corporate peers to discuss insights and learnings.


• Outsourcing best practices
• Positive and negatives to outsourcing
• Geographical placement of work
• Selecting the best pricing model
• Principles to create strong partnerships
• Common contract mistakes
• Contractual performance metrics
• Trends and tech to improve outsourcing
• Vendor/partner selection
• Oversight models of the partner performance

Brand Highlight

Microsoft’s Daniel Mendez Costabel, Global Delivery Partners Management Director, and Marques Johnson, Global Delivery Partners Strategy Lead, will give this presentation in the morning:

Partnering with Outsourcers to Deliver a World Class Support Experience

Follow how Microsoft Customer Service and Support is transforming their relationship with outsourcers from suppliers to partners to deliver on Microsoft’s mission to empower every person and every organization to achieve more.


Attendees should include corporate executives that are focused
on the operational strategy and execution of customer care.
This will include those that are currently utilizing an outsourcing
strategy and those that are interested in the subject as a
consideration for future delivery.


Microsoft Headquarters
15010 NE 36th Street
Redmond, WA 98052


** Prices listed below are for our Corporate Brands only. If you are a solution provider (BPO, vendor, etc.) please contact chad@execsintheknow.com to find out how you can take part in EITK Briefings. 

Full Price (USD)
Corporate Brand $99.95
Agenda Register Hotel Recommendations

Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!