Execs In The Know- A Global Network of Customer Experience Professionals

The CX Gig Workforce Briefing – Seattle, WA

Wednesday, December 4, 2019


The gig economy has redefined how people work and how businesses can tap into this new talent pool across all industries around the world. With now 60 million people worldwide, according to CNBC Online, the gig economy is now a massive portion of the American workforce and showing no signs of slowing down. The traditional 9-5 is trending downward in favor of gig work and it’s one of the hottest topics discussed amongst the corporate brands in our online Community. Join us to discuss how CX industry leaders are adopting gig-based customer service and engagement models to win the war on talent, create more flexibility, and operate cost-effectively while setting themselves up to make the most out of this ever-changing workforce.


Be an influencer the of Gig movement and join us alongside our featured speaker from Microsoft. Join some of the biggest global brands for a day of can’t-miss learning, sharing, networking, and engagement to drive innovation in CX leveraging the gig economy. We will address the biggest topics trending in our community and questions sourced directly from registered attendees in advance. Some possible discussion topics of the day will include:

•  Talent Sourcing
•  Training
•  Technology
•  Training
•  Operations
•  Metrics
•  Pricing Models
•  Management
•  Legal Consideration


Attendees should include corporate executives that are focused on the operational strategy and execution of customer care. This will include those who are currently using or considering using Gig Workers in their CX strategy.


Join us to explore best practices, challenges, solutions, and more in a CX Gig Workforce case study featuring corporate brand, Microsoft. Gain different perspectives and insights in the panel discussion and network with your peers and Gig Worker experts in our Innovations Lab and cocktail hour. Throughout the day, engage with your peers who are willing to share and learn to progress Gig Workforce strategies.

7:45 AM – 8:30 AM    Registration & Breakfast
8:30 AM – 8:45 AM    Kickoff
8:45 AM – 9:30 AM    Brand Highlight: Microsoft
9:30 AM – 10:30 AM   Interactive Panel Discussion
10:30 AM – 10:45 AM  Break
10:45 AM – 12:00 PM  Interactive Panel Discussion
12:00 PM – 12:45 PM  Lunch
12:45 PM – 2:30 PM   Corporate Roundtable Discussion
2:30 PM – 4:30 PM    Innovations Lab and Cocktail Hour


Building 27, Room 1810 – Olympic
3009 157th Pl NE
Seattle, WA 98052


Please note that registration is open to our Corporate Brands only. If you are a solution provider (BPO, vendor, software company, etc.) please contact chad@execsintheknow.com to find out how you can take part in Execs In The Know Briefings. 

Full Price (USD)
Corporate Brand $99.95



While we do not have an official event hotel, here are a few recommendations.

Aloft Seattle Redmond (walking distance – 15 min, 0.6 miles)
15220 NE Shen Street
Redmond, WA 98052

Element Seattle Redmond
15220 NE Shen Street, Suite 100
Redmond, Washington 98052

Seattle Marriott – Redmond
7401 164th Ave NE
Redmond, WA 98052

Silver Cloud – Redmond
2122 152nd Ave NE
Redmond, WA 98052


Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!