PHOENIX, AZ. September 10, 2015 – Execs In The Know, advocates for the Customer Service Professional, have announced their speaker line-up for Customer Response Summit Seattle, taking place September 28-30, 2015, at the Hyatt at Olive 8, in Seattle, WA.
Customer Response Summit Seattle is an intimate, laser focused forum, providing outstanding opportunities to directly engage with some of the brightest minds in customer leadership. The strength of the forum lies within the innovative design of informative sessions, relevant industry tours, specialized networking opportunities, and dynamic extracurricular activities all centered on one thing – customer service excellence.
Highlights of this Summit include a behind-the-scenes tour of the Microsoft Headquarters of the Envisioning Center and the Digital Crimes Unit, the release of the Customer Experience Management Benchmark Series 2015 Consumer Edition Report, and a Post Summit Workshop, hosted by Execs In The Know and COPC Inc. that will examine the findings of the CXMB 2015 Consumer Report in detail.
“We have an unbelievable line-up of speakers, content, and activities taking place at Customer Response Summit Seattle,” said Chad McDaniel, President and CEO of Execs In The Know. “I can’t wait for our executives, both new and returning, to experience the great discussion, brainstorming, and collaboration with their peers. I have no doubt that the innovative ideas for creating moments of customer success will have everyone in attendance excited to improve their own customer experience strategies, for the current year and beyond.”
Featured Speakers, Panelists & Case Study Speakers:
LinkedIn – Scott Shute, VP of Global Customer Operations
Microsoft – Denise Rundle, General Manager, Microsoft Customer Service & Support
Amazon – Mark Honeycutt, Director of Global Outsourcing & Support Services
Nintendo – Shellie Dow, Senior Director Contact Center
Target – Jennifer Hanson, Director Target.com Guest Services & GiftCard Operations
Expedia Inc. – Peter Andrews, VP, Global Customer Operations, Expedia.com
AT&T – Diane Magers, Customer Experience Executive
SolarCity – Paul Brandt, VP Customer Account Management
AT&T Mobility – Amy Jo (AJ) Stark, AVP Digital Customer Service
Alaska Airlines – Seth Ettwein, Manager of Call Center Workforce Planning
Pacific Gas & Electric (PG&E) – Kristin Punter, Manager of Workforce Management
To learn more about Execs In The Know Customer Response Summit Seattle, visit the event website https://www.execsintheknow.com/events/crs-seattle/ or download the event agenda http://ow.ly/RHULy.
About Execs In The Know
For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.
To learn more about Execs In The Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.
Director of Marketing and Brand Experience