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TRUE OR FALSE?
America became independent on July 4, 1776. Thomas Edison invented the electric light bulb. Magellan was the first to circumnavigate the globe.
Chatbots are the greatest thing since sliced bread.** All chatbots utilize artificial intelligence. Chatbots will replace humans.
Chatbots and artificial intelligence (AI) are all the rage in the area of customer service. Everyone wants one. A lot of people are claiming that chatbots will take over our industry. Will they make an impact? Absolutely. Should you be evaluating how they could benefit your company and your customers? Definitely. Will chatbots and AI eliminate humans? Nope, at least not anytime soon.
Debunking chatbot myths is not easy when there’s so much hype and hyperbole in the market today. Most every vendor now offers a chatbot of some sort and many companies are trying to build their own. But, it’s important to first determine what’s fact and what’s fiction, else you might end up investing time and resources on a dead-end project that only addresses part of its intended goal.