This is a guest blog written by Mary Murcott, President, Customer Experience Institute at Dialog Direct. Learn more about Dialog Direct on their website.
Customers aren’t just frustrated, they are ENRAGED! In fact, 66% of people with a brand problem have experienced rage. How does Rage affect your business? What do customers expect to benefit from complaining, versus what they believe companies actually provide? The 10 Customer Rage Study* stats below may surprise you.