Execs In The Know- A Global Network of Customer Experience Professionals

Tag Archives: Customer Experience Event

Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences For Their Brands

Industry Thought Leaders From Microsoft, Square, Amazon, and Lyft to Keynote Execs In The Know – Customer Response Summit Chicago

PHOENIX, AZ. – (August 2, 2017) – Advocates for Customer Experience Professionals, Execs In The Know, have released the agenda for their next executive gathering – Customer Response Summit (CRS) Chicago. CRS Chicago will be held September 19th-21st, 2017, at the Hyatt Regency McCormick Place, in Chicago, IL. Knowledge on leading industry trends and subjects such as AI and machine learning, employee engagement, text for service, digital fraud, outsourcing, the VoC on channel choice, big data, and more will be shared. The customer experience conference will include keynotes from Microsoft, Square, Amazon, and Lyft.

Customer Response Summit is a gathering of customer experience leaders, across many verticals, focused on working together to improve the customer care industry, and create innovative experiences for their brands. Highlights of the CX leadership event include an exclusive tour of the legendary Wrigley Field and the inner workings of the fan experience at the Chicago Cubs. The newest version of the CXMB Series – 2017 Consumer Edition – will also be released (a joint effort between Execs In The Know and COPC Inc.).

“Our community lives and breathes the Customer First mindset,” said Chad McDaniel, President and CEO of Execs In The Know. “If you are passionate about your customers and want to create the most meaningful experiences for them with your brand, than you’ll feel right at home with us in Chicago. We emphasize a ‘Leaders Learning From Leaders’ approach, allowing our attendees to work together to share best practices, solve challenges, and create lasting connections.”

Other leading corporate brands that will be speaking include The Home Depot, The Mine (a Lowes Company), Sears Holdings, GoDaddy, Samsung, 1-800-Flowers.com, IHG and more. To see the full list of speakers, download the official agenda www.execsintheknow.com/crs-chicago-agenda/.

To learn more or to register, visit the event website www.execsintheknow.com/events/crs-chicago/.

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals, dedicated to enhancing the customer service industry. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Their largest event, Customer Response Summit, takes place twice a year, uniting executives from many of today’s leading brands, to create impactful connections and share actionable insights.

Learn more at www.execsintheknow.com.

Media Contact:

Alyssa Pitura
info@execsintheknow.com

Customer Executives to Meet in Vegas to Enhance CX and Innovation in Their Omni-Channel Service Strategies

Speakers From Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar to Keynote Execs In The Know – Customer Response Summit Las Vegas

PHOENIX, AZ. January 12, 2017 – Advocates for Customer Experience Professionals, Execs In The Know, have announced the speakers for their next executive gathering – Customer Response Summit (CRS) Las Vegas. CRS Vegas will take place February 6-8, 2017 at the ARIA Resort and Casino, in Las Vegas, NV. Topics like digital transformation, channel optimization, employee engagement, culture, outsourcing, and more will be covered. The Summit will include keynotes from Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar.

CRS Vegas is a gathering of customer experience leaders, across many verticals, focused on working together to improve the customer care industry, and create innovative experiences for their brands. Highlights of the Summit include a behind-the-scenes tour of the customer care heart of Williams-Sonoma Inc. and the release of the CXMB Series 2016 Corporate Edition, a joint effort between Execs In The Know and COPC Inc.

“Customer Response Summit focuses on engagement, candid conversation, and one-to-one interaction with your peers,” said Chad McDaniel, President and CEO of Execs In The Know. “Our ‘Leaders Learning From Leaders’ approach allows our community members to work together to solve challenges, innovate their own customer experiences, and stay on top of the latest trends. CRS Vegas is the best event to attend if you want to achieve customer service greatness.”

Other brands that will be speaking include LinkedIn, Amazon, Square, Cigna, Barnes and Noble, Harry & David, Redbubble, Evernote, YouTube, UPS, lululemon and more. To see the full list of speakers, download the official agenda https://www.execsintheknow.com/crs-vegas-agenda/.

To learn more or to register, visit the event website https://www.execsintheknow.com/events/crs-las-vegas/.

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals, dedicated to enhancing the customer service industry. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Their largest event, Customer Response Summit, takes place twice a year, uniting executives from many of today’s leading brands, to create impactful connections and share actionable insights.

Learn more at www.execsintheknow.com.

Media Contact:

Alyssa Pitura
info@execsintheknow.com