WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it. Mending Broken Customer Journeys Through Digital Transformation,” Thursday, March 19, 2015 from 1:00-2:00 EDT. Daniel Hong, Senior Director of Product Marketing Strategy, will be speaking on behalf of customer engagement software andservices provider, 7 Inc. Yogena Austin, Sr. Business Web Analyst, Web Technology/Salesforce Team at Duke Energy, the largest electric power holding company in the United States, will also be a speaker in the webinar. Continue reading
Tag Archives: Intelligent Chat
Thursday, March 19th at 12:00 PM CDT.
Experiences are connected.
Conversations are continuous.
Context must be persistent.
In a world where 90% of interactions cross devices during a single journey, and 81% use three channels to engage with customer service, how do we ensure our customers are experiencing a seamless transaction? In this session, we will explore how to identify and mend broken customer journeys, often caused by automation, escalation, and channel crossing.
Duke Energy, the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers, will give insight into their strategic vision for digital customer engagement. You will learn how partnering with customer engagement software and services provider, 7 Inc., allowed them to optimize their customer journey, improve customer loyalty, increase customer satisfaction, and gain a competitive advantage.
Don’t miss the engaging discussion and best practices shared on the following topics:
– Next generation customer journeys
– Digital engagement solution technologies
– Virtual agents
– Intelligent chat
– Visual IVR
– Customer Effort
– Tracking Metrics & Analytics
– Deployment Models