Execs In The Know- A Global Network of Customer Experience Professionals

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Meet The Board – Lisa Oswald – Delivering Value

LisaOswald
Lisa at a recent open studio weekend in Yonkers, NY

 

Second in our “Meet The Board” series is Lisa Oswald. We hope you’ll enjoy getting the chance to know our EITK Advisory Board members a bit better over the coming months! 

Get to Know: Lisa Oswald, Senior Vice President, Customer Service at Travelzoo Inc. 

My role leading customer strategy is all about growing our company by making it easier for customers to do business with us. My commitment to deliver service for a competitive advantage — a business imperative, really – drives everything we do. That’s because consumers demand more from companies today. And making smart decisions about what our customers want and need, and how to effectively deliver that drives revenue and loyalty.

My company is Travelzoo, a global media commerce company. You probably know us as the publisher of the Travelzoo Top 20®, the definitive list of the week’s best travel, entertainment and local deals. As Senior Vice President of Customer Service, I lead global customer strategy for our 28 million members across North America, Europe and Asia Pacific, driving culture change and influencing the way my colleagues think and act in support of our members. That includes helping set the organization’s product roadmap for delivering member experience outcomes. My most important role, however, is the one I take most seriously…upholding our members’ trust in our brand. After all, there’s a reason why we’re called the Deal Experts! Continue reading