PHOENIX, AZ. May 9, 2016 – Chad McDaniel, President of Execs In The Know, and Dan Gordon, SVP Strategy and Development at West Interactive Services will be hosting the webinar “The Mobile Shift: How to Proactively Deliver a Better Customer Experience,” on Tuesday, May 17th, 2016 from 1:00-2:00 ET. The speakers will explain the importance of switching from a reactive to proactive communication strategy, in order to better facilitate the mobile experience your customers’ desire.
The webinar will explore best practices in self-service, use case examples from leading brands, and how to determine the right data to meet consumers’ needs. Tips on how to infuse transparency and personalization into your organization, as well as key ways to incorporate proactive communication into your current customer experience strategy will also be shared.
“Customer expectations and technology are constantly evolving,” said Chad McDaniel. “More consumers than ever are reaching for their mobile phones, with twenty percent of shoppers making purchases via a mobile phone in 2015. It’s imperative that brands take a proactive approach with their customers and optimize this popular channel.”
To register for the webinar visit https://attendee.gotowebinar.com/register/7554530363851655171.
About Execs In The Know
For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.
About West Interactive
A leading provider of cloud-based customer experience and communication solutions, West Interactive Services empowers enterprises to strategically attract, engage and serve customers on their own terms. They have nearly 30 years of experience consultatively integrating technology to improve interaction, enhance productivity, increase profitability and exceed customer expectations, with clients in healthcare, education, utilities and diverse commercial industries.
Experience Connected at West.com/Interactive.