Our research partner, COPC Inc., offers an extensive global training program to create a foundation for high performance management. They have more than 300 hours of curriculum focusing in areas such as call center and customer experience management best practices, data analytics and Lean Six Sigma for contact centers. In-person classes are offered publicly in 14 countries and various languages as well as privately at your work-location. Private training is ideal if you have 10 or more staff who need training, and it will be customized using your company’s data and examples. They also offer training online for those who like the convenience of a modular approach with the ability to take according to your schedule.
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