Execs In The Know- A Global Network of Customer Experience Professionals

Advocates of Customer Experience Executives

Upcoming Events


  •  The summit certainly met my expectations and I agree that there were a lot of brands represented. 

    --- Elias Hakim- UPS- Vice President Operations-Global Business Services ---
  •  Thanks again for including me in the Customer Response Summit. I learned so much and was able to bring lots of ideas back to my teammates here at First Horizon. 

    --- Kim Cherry – First Horizon- Executive VP of Corporate Communications ---
  •  I really enjoyed the conference and the experience helped me to learn what is new in Customer Experience, across the many large brands in attendance, and to make valuable connections. 

    --- Felicia – DTE ---
  •  I have to tell you how impressed I was with, not only the number of c level executives your conference attracts, but also the amazing list of who is who brands. I don't generally attend conferences, but I will definitely try to keep money in my 2015 budget for one of the conferences that are planned next year. 

    --- Gregg – Washington Post ---
  •  Can’t tell you how much I enjoyed the Conference and the wealth of knowledge of all participants.  

    --- Keith – Nissan ---
  •  Just returned from Customer Response Summit in Memphis. Great set of people and big thanks to Chad McDaniel and his team. 

    --- Kevin – KGB ---
  •  A big thank you to you and your team. This was very informative and I will plan to attend additional conferences in the future. 

    --- Clay – Atmos Energy ---
  •  I am back in New York feeling fulfilled and enriched, by both the emotional connections and the intellectual stimulation of the past three days...best use of my time, hands down. 

    --- Lisa Oswald ---
  •  I wanted to reach out and thank you again for including me in the Summit. I found the topics to be interesting, the event to be well run, and the attendees to be top notch. I think you are really onto something with this!  

    --- Rick Long – Capital One ---
  •  Just a great event with the right focus. If I could only attend one event this would be it. 

    --- JC Quintana, Founder – Corporate Relationship Group ---
  •  Overall I like the feel of the event: there’s a focus on best practice sharing versus sales pitch. Strong list of companies and attendees. 

    --- Amy Jo (AJ) Stark- Director of Technical Support for Digital & Device – Amazon ---
  •  Chad's ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view. 

    --- Shellie Dow, Sr. Director, Contact Center – Nintendo of America ---
  •  The food, venue and overall agenda was excellent. I feel this event has a higher level attendee which makes for very productive conversation. 

    --- Ginna Sauerwein, Managing Director – FedEx Services ---
  •  Action packed. Great mix of brands. 

    --- Michael Martin, SVP President’s Choice Financial – CIBC ---
  •  Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. 

    --- Aaron McMillan, Managing Director, Quality Services, Applications & Refunds – United Airlines ---
  •  Great venue, food and broad content. I took a lot of notes and ideas back that I can easily implement or refresh. 

    --- Razia Richter, SVP, Chief Customer Officer – Petco Animal Supplies Stores, Inc. ---
  •  This was my third consecutive CRS summit and I don't see the streak ending anytime soon. Everything from the hosts (Chad and Susan) to the venue, to the attendees, to the material is top notch. I normally consider a conference successful if I leave with half dozen 'nuggets' but at CRS I always get significantly more. Already looking forward to Vegas in February! 

    --- Matt Zurcher, SVP – Customer Care – HomeAdvisor ---
  •  Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX. 

    --- John Pompei – Head of Customer Care Operations – Electronic Arts ---
  •  The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations. 

    --- Walter Liebenow – Customer Care Director – The Home Depot ---
  •  As a member of the Execs In The Know community I have grown my network to include Customer Care professionals willing to engage in valuable conversations about enhancing the customer experience, everyone is an advocate for the customer. 

    --- Shannon Burch – Director Sales Customer Contact Centres – Scotiabank ---
  •  As a first time attendee, I didn't know what to expect. I have to say I was impressed with this event and the group running it. I will definitely be back. 

    --- Joe Ablan – Manager, Customer Experience – BlueRock Energy ---