Execs In The Know- A Global Network of Customer Experience Professionals

Advocates of Customer Experience Executives

Upcoming Events

  • CRS Austin
    September 18, 2016 - September 20, 2016


  •  The summit certainly met my expectations and I agree that there were a lot of brands represented. 

    --- Elias Hakim- UPS- Vice President Operations-Global Business Services ---
  •  Thanks again for including me in the Customer Response Summit. I learned so much and was able to bring lots of ideas back to my teammates here at First Horizon. 

    --- Kim Cherry – First Horizon- Executive VP of Corporate Communications ---
  •  I really enjoyed the conference and the experience helped me to learn what is new in Customer Experience, across the many large brands in attendance, and to make valuable connections. 

    --- Felicia – DTE ---
  •  Was a great conference and thanks for asking me to participate. Would love to do it in the future. 

    --- Martin Hand ---
  •  I wanted to say thank you for the opportunity to attend and participate in my first Execs in Know conference. It was great hearing from peers about what is and what isn't working in our customer relations. I had a great time and hopefully made some great connections with folks that I hope to continue to learn from. 

    --- Anonymous ---
  •  I have to tell you how impressed I was with, not only the number of c level executives your conference attracts, but also the amazing list of who is who brands. I don't generally attend conferences, but I will definitely try to keep money in my 2015 budget for one of the conferences that are planned next year. 

    --- Gregg – Washington Post ---
  •  Can’t tell you how much I enjoyed the Conference and the wealth of knowledge of all participants.  

    --- Keith – Nissan ---
  •  It was a pleasure getting to know you and engaging in the forum. You have done some pretty amazing work! 

    --- Jon – Blue Shield ---
  •  It was great to attend... you have a great group of people and brands all participating and would love to increase my participation. 

    --- Gary Praznik – iQor ---
  •  Just returned from Customer Response Summit in Memphis. Great set of people and big thanks to Chad McDaniel and his team. 

    --- Kevin – KGB ---
  •  A big thank you to you and your team. This was very informative and I will plan to attend additional conferences in the future. 

    --- Clay – Atmos Energy ---
  •  I am back in New York feeling fulfilled and enriched, by both the emotional connections and the intellectual stimulation of the past three days...best use of my time, hands down. 

    --- Lisa Oswald ---
  •  I wanted to reach out and thank you again for including me in the Summit. I found the topics to be interesting, the event to be well run, and the attendees to be top notch. I think you are really onto something with this!  

    --- Rick Long – Capital One ---
  •  Just a great event with the right focus. If I could only attend one event this would be it. 

    --- JC Quintana, Founder – Corporate Relationship Group ---
  •  Overall I like the feel of the event: there’s a focus on best practice sharing versus sales pitch. Strong list of companies and attendees. 

    --- Amy Jo (AJ) Stark, Assistant Vice President Mobility – Digital Customer Service – AT&T ---
  •  Chad's ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view. 

    --- Shellie Dow, Sr. Director, Contact Center – Nintendo of America ---
  •  The food, venue and overall agenda was excellent. I feel this event has a higher level attendee which makes for very productive conversation. 

    --- Ginna Sauerwein, Managing Director – FedEx Services ---
  •  Action packed. Great mix of brands. 

    --- Michael Martin, SVP – CIBC ---
  •  Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. 

    --- Aaron McMillan, Managing Director, Quality Services, Applications & Refunds – United Airlines ---
  •  Great venue, food and broad content. I took a lot of notes and ideas back that I can easily implement or refresh. 

    --- Razia Richter, SVP, Chief Customer Officer – Petco Animal Supplies Stores, Inc. ---
  •  It was my first and hopefully not my last. I was able to network, the group was fun and most importantly it was informational. So often events are not worth the time, but I enjoyed this one tremendously. 

    --- Matt Zurcher, SVP – Customer Care – HomeAdvisor ---