Execs in the Know- A Global network of Customer Management
  • Join us as we advance

    the conversation and learning in the Customer Management Profession

  • Join us as we advance

    the conversation and learning in the Customer Management Profession

  • Join us as we advance

    the conversation and learning in the Customer Management Profession

Advocates of "Customer Management" Executives

Upcoming Events

  • CRS Miami – Event Overview
    February 9 - February 11, 2014
    At the core of every Customer Response Summit is the desire to advance the conversation on multi channel customer care. This critical component of the Customer Experience strategy leads us to discuss the critical factors to Customer success and the supporting areas that create the CX.
  • Join us for a one day session where the spotlight is on the cutomer.
    January 1 - January 1, 1970
    The 2014 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series provides key insights into what today's consumers want, need and expect from there brand interactions.
  • Webinars
    January 1 - January 1, 1970
    The Aspirational Consumer and the Future of the Customer Experience The voice of the customer is transforming, and the resounding call from the “Aspirational Consumer”...
  • CMXB Workshop
    The 2014 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series provides key insights into what today’s consumers want, need and expect from there brand interactions.
  • CRS Seattle

Testimonials

  •  I have done over 12 executive events this year with three more coming this year and I think you could easily become the "most attend" event for executives 

    --- JC Quintana – HP- Global Head of Customer Strategy Innovation ---
  •  The summit certainly met my expectations and I agree that there were a lot of brands represented. 

    --- Elias Hakim- UPS- Vice President Operations-Global Business Services ---
  •  Thanks again for including me in the Customer Response Summit. I learned so much and was able to bring lots of ideas back to my teammates here at First Horizon. 

    --- Kim Cherry – First Horizon- Executive VP of Corporate Communications ---