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Customer Testimonial

"Chad is one of the most passionate and driven individuals I’ve ever had the pleasure of working with. He is also extremely well networked within the Customer Experience industry – this mixed with his passion of networking others makes him one of the most valuable resources to know in the industry. I highly recommend getting to know Chad, as well as attending his Forums. My company finds them to be educational and focused on thought leadership – they truly bring industry experts together to discuss the challenges we all face as well as how to solve them."

Advocates of “Customer Experience” Executives


  • Contact Center Executives (Call Center)
  • Voice of the Customer Executives
  • All disciplines of Customer Service & Experience


What We Really Do?

It is simple; we are here to “promote” the capabilities of global “Customer Experience” or “Service Leadership” professionals around the world.


Our model is to “serve” and be an “advocate” for providing awareness, facilitating networking opportunities, offering talent reach and highlighting the significant accomplishments this industry has to offer.


Who Is “Execs In The Know”?

We have been building a community of dedicated service executives since 1999 and have established a worldwide community of over 40,000 Customer Experience professionals. In fact, we were building “community” before social communities existed. We have worked rigorously to maintain an active dialog and knowledge base of the top service talent this industry has to offer.


What are our Services?

Our Services are to “connect” executives in the service industry (executive search, networking, awareness, personal branding, and recognition).

  • Education and Networking- Live Events- Customer Response Summit
  • Industry Awareness- Voice of the Customer Radio
  • Executive Search Services – contract and permanent
  • Industry Recognition -Voice of the Customer Awards


Why Partner with US?

A 12 year history, of building, educating and connecting people in the Customer Response industry

  • We are connected. We can help you connect with the service leaders of today
  • We are connected. We can help you find the talent you are seeking.
  • We are connected. We can help you build personal branding
  • We are connected. We can help your great work be recognized
  • We are connected. We are a trusted partner and have a community who can speak to our track record.
  • We are connected. Our services can go to work for you to help you realize your customer experience goals.


Have Questions?

We are ready to talk and can be easily reached at the contact information provided on the site