Execs In The Know- A Global Network of Customer Experience Professionals

About Us

Execs In The Know is a global community of customer experience professionals, from various industry verticals, all focused on the same thing – excellence in customer service and experience. We bring together executives to share best practices and insights, and ultimately learn from one another in the process – “Leaders Learning From Leaders”. Execs In The Know gives brands a platform to share and gain insights, benchmark their brand, stay on top of the latest trends in CX, and create lasting relationships with their peers.

Our largest national event – Customer Response Summit – takes place twice a year in the Spring and Fall, giving executives the opportunity to connect face-to-face. Customer Response Summit events are intimate, dynamic, unfiltered, and inspiring. The focus is on real brands sharing real insights.

We also hold a number of other live regional events throughout the year including Subject Matter Briefings (on topics like social media, AI, SMS, outsourcing, etc.), Lunch & Learns, Workshops, and EITK Dinners.

We also offer our community the chance to stay engaged long after our events come to an end through industry content and thought leadership, webinars, reports, and social communities to take part in.