Execs In The Know- A Global Network of Customer Experience Professionals

CRS Marina del Rey – Agenda at a Glance

Pre-Conference: Monday, September 10, 2018 

 

3:00 P.M. – 5:00 P.M. Innovations Lab

Join us in the Innovations Lab to see a variety of CX products and services that can assist you in enhancing the efficiency and effectiveness of your CX strategy. CX Business Partners will be on site to provide live demos, showcase use cases and share best practices. Please stop by to see these great products and services in action and get a better understanding of the tools that can help you further enhance your support strategy.


 

5:30 P.M. – 7:30 P.M. Welcome Reception & Registration 


 

Conference Day 1: Tuesday, September 11, 2018 

 

7:30 A.M. – 8:30 A.M. Registration & Breakfast


 

8:30 A.M. – 8:45 A.M. Conference Kickoff


 

8:45 A.M. – 9:30 A.M. Chick-fil-A Keynote


 

9:30 A.M. – 10:45 A.M. CXMB Series 2018 Consumer Edition: Discussing the Results – PANEL


 

10:45 A.M. – 11:15 A.M. Networking Break


 

11:15 A.M. – 12:40 P.M. Customer Shop Talk 

Customer Shop Talk sessions are small industry expert led discussions, on a laser focused topic. Join a group that is addressing a topic that is top of mind for you. Customize your agenda by picking which sessions to attend. Each discussion allows you 40 minutes to collaborate with your peers on your topic of choice.


 

12:40 P.M. – 12:50 P.M. 5 Minutes of Brilliance 


 

12:50 P.M. – 1:50 P.M. Lunch


 

1:50 P.M. – 2:35 P.M. Case Study


 

2:35 P.M. – 3:20 P.M. Panel


 

3:20 P.M. – 3:30 P.M. 5 Minutes of Brilliance 


 

3:30 P.M. – 3:55 P.M. Networking Break 


 

3:55 P.M. – 4:40 P.M. Keynote


 

5:30 P.M. – 6:30 P.M. Cocktail Hour

Who doesn’t like a happy hour after a long day? Get your Tuesday evening started right by joining your peers for drinks and conversation at Cocktail Hour.


 

6:30 P.M. – 9:30 P.M. Evening Networking Event 

Dinner, drinks and great networking with your CX peers continues into the evening in a relaxed fun environment.


 

Conference Day 2: Wednesday, September 12, 2018

 

7:30 A.M. – 8:30 A.M. Registration & Breakfast


 

8:30 A.M. – 8:45 A.M. Day 2 Kickoff


 

8:45 A.M. – 9:30 A.M. Keynote


 

9:30 A.M. – 11:00 A.M. Case Study Showcase

Every year it is clear that our community wants to see and hear more use cases to help bring CX stories to life.  During this 90 minutes you will have the opportunity to visit 2 use cases and learn how  brands are driving their CX strategy to the next level.


 

11:00 A.M. – 11:15 A.M. Networking Break 


 
11:15 A.M. – 12:00 P.M. Panel


 

12:00 P.M. – 12:45 P.M. Panel


 

12:45 P.M. – 1:30 P.M. Closing Keynote


 

1:30 P.M. – 2:15 P.M. Conference Close & Lunch 


 

2:30 P.M. – 5:00 P.M. Industry Tour – TBA

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