Execs In The Know- A Global Network of Customer Experience Professionals

Travel & Hospitality

This initial release, CXMB Industry Insights: Travel and Hospitality, 2016traveldownloadprovides consumer insights in three key areas: The Customer Care Experience, The Purchase Experience and Customer Loyalty. The data was collected over five individual survey modules of 10 questions each. The modules include Customer Care, Multi-Channel, Customer Loyalty and the Purchase Experience (one for airlines and one for hotels/resorts). Topics for future reports, while targeting other industries, could cover these or any other number of subjects. This format is meant to be flexible, reflective and able to cover both operational and strategic themes.

Whether or not you count yourself as a part of the travel and hospitality industry, we hope you find this research to be engaging and insightful. Please be sure to share this report, both within and outside of the travel and hospitality industry. And be sure to keep an eye out for news concerning future CXMB Industry Insights releases.


Highlights From The Report:


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Want your industry to be the focus of the next CXMB Industry Insights report?
Retail. Financial services. Automotive. What is your industry, and what topics would you like to see explored in the next edition of the CXMB Industry Insights report? Whether you are thirsting for deeper insights into consumer perception, expectation or behavior, COPC Inc. and Execs In The Know are looking for research partners with an interest in turning questions into answers, and answers into actionable content.
If you’re interested in learning how you and your organization can play a role in the development of the next CXMB Industry Insights report, please contact Susan McDaniel at susan@execsintheknow.com.