Execs In The Know- A Global Network of Customer Experience Professionals

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CRS Austin

At Execs In The Know, we have always been committed to advancing the conversation in the Customer Experience Profession. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.

The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!

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At CRS, you will not find a large trade show, with a wide net of topics. Rather, you will find a laser focused discussion for customer service experience leaders. You will find sessions designed to promote candid conversation and one-to-one engagement, with your industry peers. Tailor your experience by choosing from Beginner and Advanced sessions. Hear from and network with organizations that are on the forefront of customer service greatness.

CRS Austin will be an exclusive event, open to Corporate Brands and Sponsoring Business Partners only. This will ensure a passionate, diverse group of senior executives, present to share and learn best practices for customer service excellence with their peers.

What does this mean? 

Corporate/Brand Attendee: I am a customer service/customer experience professional representing a brand. ie Target, FedEx, Amazon. 

Don’t forget to join us for our featured industry tour in Austin at Electronic Arts (EA). Experience this state of the art care center and game studio where the employees and customers’ experiences are top of mind.

The EA Tour can be added to your CR Summit registration during the registration process. The tour will take place Tuesday, September 20 from 3-5 P.M. and will cost $49 to attend. 

Business Partner: I represent a service or solution company that is used by the service/experience community. ie. Genesys, BPO, Salesforce. In order to attend I must be a registered sponsor of the forum. There are no individual passes for Business partners. Please email chad@execsintheknow.com for details.


** Prices listed below are for our Corporate Brands only. If you are a solution provider (BPO, vendor, etc.) please contact chad@execsintheknow.com to find out how you can be involved in future events. 

Full Price (USD)
Corporate Brand $1,299.00


Optional Items

Full Price (USD)
Electronic Arts (EA) Tour  $49.00


Special Offers

First Time Attendee? Get 50% off!
Want to Bring a Group? Bring 3 or more guests and receive a special discount.
Refer a Friend! Are you a previous CR Summit attendee? Invite a guest to attend the forum with you and receive a special discount for both you and your guest.

Contact info@execsintheknow.com to learn more about how you can claim these special discounts!

Download the Agenda Register for CRS Austin Book Your Hotel

Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!