Execs In The Know- A Global Network of Customer Experience Professionals

Lunch & Learn – Atlanta, GA

Thursday, November 14, 2019


Join us, along with our host, Home Depot, for a highly interactive small group Lunch and Learn event where you can engage with your CX leadership peers on various pressing CX strategies and participate in guided discussions with subject matter experts. In an environment that supports inclusion, learn from fellow industry leaders while enjoying a delicious meal. Discussions will be candid and networking will be endless.


Delivering Transformative Organizational Change in an Omnichannel World

Michael Jones, Senior Director, Customer Care, Home Depot

Join us on a journey of how partnership, value-added focus and forward-thinking have transformed the way the world’s largest home improvement retailer views the customer experience. In this session, we’ll discuss how we shifted from a siloed customer experience to an environment focused on inclusion and alignment. This transformative organizational change has inspired actions that not only improved the customer experience but also enabled us to better navigate an omnichannel world.


In our guided discussions, our expert partner speakers, along with host Chad McDaniel, will get the conversation started with a focus on the hot topics attendees have shared during the registration process. Innovation will be pushed and the lines of status quo redrawn. Discussion topics will include:

  • Exploring new digital experience channels
  • Uncovering opportunities to build human connections
  • Identifying people and technology gaps to enhance the customer journey
  • Connecting corporate culture to engagement and innovation
  • And more…


Attendees should include corporate executives who are focused on the operational strategy and execution of customer care, in addition to other high-level aspects of the CX industry.


Join us to explore best practices, challenges, and solutions. Gain different perspectives and insights, and meet with your CX leadership peers and experts, all while networking and participating in guided discussions.

11:00  AM – 11:15 AM Welcome & Introductions
11:15  AM – 11:45 AM The Home Depot CX Presentation
11:45 AM  – 12:30 PM Lunch and Networking
12:30  PM – 1:00 PM Simplifying Management Tools to Increase Value and Frontline Efficiency,
by Thought Leader, AmplifAI
1:00  PM – 1:30 PM Beyond Omni Channel. What comes next?, by Thought Leader, Telus International
1:30 PM – 1:45 PM CX Discussion Wrap Up and Q&A


Home Depot 
1st Floor Mardi Gras Conference Room
2690 Cumberland Pkwy SE
Atlanta, GA, 30339


Please note that registration is open to our Corporate Brands only. If you are a solution provider (BPO, vendor, software company, etc.) please contact chad@execsintheknow.com to find out how you can take part in Execs In The Know Lunch & Learns.

Full Price (USD)
Corporate Brand $99.95




Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!