Execs In The Know- A Global Network of Customer Experience Professionals

Lunch & Learn – Phoenix, AZ

Wednesday, November 6, 2019



Join us, along with our host, University of Phoenix, for a highly interactive small group Lunch and Learn event where you can engage with your CX leadership peers on various pressing CX strategies and participate in guided discussions with subject matter experts. In an environment that supports inclusion, learn from fellow industry leaders while enjoying a delicious meal. Discussions will be candid and networking will be endless.



Know Your Customers – Every Opportunity, Every Channel

Jennifer Burrell, Vice President, Enrollment Operations, University of Phoenix

University of Phoenix (UOPX) is constantly learning and opening up new channels to better connect with its students. Led by Jennifer Burrell and her 20+ years of experience implementing new technologies, UOPX is on a path of continuous CX improvement by offering self-service and personalization. Starting in her career when email was just beginning, Jennifer has explored new channels to engage with customers and leverage predictive analytics to create personalized customer experiences. Hear about the opportunities Jennifer has identified to make experiences better for both the customer and the employee, while also listening, analyzing, and identifying gaps to enhance the students’ journey and complete UOPX’s CX transformation.



In our guided discussions, our expert partner speakers, along with moderator Chad McDaniel, will get the conversation started with a focus on the hot topics attendees have shared during the registration process. Innovation will be pushed and the lines of status quo redrawn. Discussion topics will include:

  • Exploring new digital channels
  • Uncovering opportunities to make the experiences better for customer and employee
  • Identifying gaps to enhance the customer journey
  • New customer engagement and loyalty
  • And more…



Attendees should include corporate executives who are focused on the operational strategy and execution of customer care, in addition to other high-level aspects of the CX industry.



Join us to explore best practices, challenges, and solutions. Gain different perspectives and insights, and meet with your CX leadership peers and experts, all while networking and participating in guided discussions.

11:00 AM – 11:15 AM     Welcome & Introductions
11:15 AM – 11:45 AM     University of Phoenix CX Presentation
11:45 AM – 12:15 PM     Guided CX Discussion & Q&A
12:15 PM – 1:00 PM      Networking Lunch & Discussion
1:00 PM – 1:30 PM       Guided CX Discussion & Q&A



University of Phoenix
4035 S Riverpoint Parkway
Phoenix, AZ 85040



Please note that registration is open to our Corporate Brands only. If you are a solution provider (BPO, vendor, software company, etc.) please contact chad@execsintheknow.com to find out how you can take part in Execs In The Know Lunch & Learns 

Full Price (USD)
Corporate Brand $99.95



Submit an Idea

We would love to hear your ideas on how we can continue to advance the conversation on multi channel customer care. Do you have a topic that you feel our community should explore in greater detail? Have a great idea for a brainstorming session? Or something just out of the box that our
community should be thinking about? We want to hear from you!