Execs In The Know- A Global Network of Customer Experience Professionals

Podcast Series – Customer Driven

Customer Driven with Execs In The Know

Customers On your Mind?  Executive Chad McDaniel hosts this highly interactive show on everything related to customer success.  Chad and his guests discuss all things impacting today’s customer leaders, while sharing their own unique insights and experiences.  Chad is well known for leading Execs In The Know, one of the largest customer experience communities on the planet.  Connect on best practices across the industry in an unfiltered, unplugged conversations with leaders learning from leaders. Customer Driven, every episode.


October 3, 2019
How Asynchronous Messaging is Disrupting Customer Communications

Guest: Mike Myer, CEO & Founder of Quiq

August 22, 2019
Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction

Guest: Vicki Perryman, Senior Vice President of Humana

July 11, 2019
Trends for Call Center Agent Staffing

Guest: Scott Simpson, President of Precision Staffing

June 16, 2019
The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy

Guest: Justine Santa Cruz, SVP of Enterprise & Retail at Satisfi Labs

May 30, 2019
Why Should I Care – How Blockchain is going to change the future of Customer Service Support
Guest: Jerry Leisure, VP of Customer Success, Forte Labs

May 16, 2019
The Importance of Driving an Emotionally Engaged Workforce 
Guest: Vicki Brackett, Employee Engagement Expert and Author

May 2, 2019
Streamlining Agent Experience to Elevate Customer Experience

Guest: Sean Minter, Founder and CEO of AmplifAI Solutions


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