Execs In The Know- A Global Network of Customer Experience Professionals

Tag Archives: Square

Exploring Artificial Intelligence for Customer Service at San Francisco Briefing

CX Professionals to join together for a candid discussion on AI, December 4-5, 2017.

PHOENIX, AZ. – (November 2, 2017) – Community of customer service executives, Execs In The Know, have announced their next event for customer experience leaders. The Execs In The Know AI Briefing will take place December 4th-5th, 2017, in San Francisco, CA. The day and a half session is an opportunity to discuss how AI is impacting service strategies, with other care leaders that are looking to maximize their strategy or implement it.

On day one of the AI event, held at The Westin St. Francis San Francisco on Union Square, attendees will have the chance to visit the Execs In The Know AI Innovations Lab, to see live applications of how AI is working to improve CX in different channels and processes, with various solutions providers.

Day two of the event will be held at Square Headquarters. Square helps millions of sellers run their business – from secure credit card processing to point of sale solutions. The day will start with “An Overview of AI Trends for Customer Service With Square” from Matt Capers, Data Science Lead at Square. The rest of the day will center on candid discussion with AI Providers to explore the challenges and opportunities that face corporations today, in using AI for customer service, as well as a separate discussion with just the Corporate Brands in the room about challenges experienced, solutions, or innovations, as it pertains to AI for customer service.

“The future is predictive and personalized support, powered by artificial intelligence, which balances both technical and human solutions to customer success. At Square, our goal is to be always available, but rarely needed, and we are constantly working to provide fast, efficient (and ultimately human) answers to our sellers’ questions,” said Nate Rosenthal, Head of Customer Support at Square and current member of the Execs In The Know Corporate Advisory Board. “It’s exciting to see artificial intelligence, predictive support, and automation gaining traction throughout the industry, and I look forward to diving deeper into their potential during the Execs In The Know AI Briefing.”

To learn more about the event, download the AI Briefing agenda  or visit the event website .

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals, dedicated to enhancing the customer service industry. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Their largest event, Customer Response Summit, takes place twice a year, uniting executives from many of today’s leading brands, to create impactful connections and share actionable insights.

Learn more at www.execsintheknow.com.

Media Contact:

Alyssa Pitura

Customer Management Executives From Square, Amazon, and Petco Join Execs In The Know 2017 Corporate Advisory Board

PHOENIX, AZ. March 20, 2017 – Execs In The Know, advocates for the Customer Experience Executive, have announced three new additions to their 2017 Corporate Advisory Board. Nate Rosenthal, Head of Customer Support at Square, Tom Weiland, Vice President, Global Customer Service at Amazon, and Jodi Watson, SVP Petco Direct and acting Chief Marketing Officer at Petco will join the 9 Customer Service Leaders that currently sit on the Advisory Board.

“Putting customers first and continually improving customer experience is critical for any business’s success,” said Rosenthal. “I’m excited to serve alongside and learn from leaders who share Square’s commitment to customers as we work to move our industry forward.”

“As a company obsessed with understanding what our consumers’ needs are in order to be better pet parents, I’m excited to join this group of like-minded subject matter experts who all share a common goal to exceed our customer’s expectations and deliver outstanding experiences,” said Watson.

The Execs In The Know Advisory Board is a group of top executives in customer experience, from many of today’s prominent brands, across various industry verticals. The focus of the board is to provide measurable value to their businesses, by delivering customer experience improvements, in an efficient and effective manner. They leverage research, data, and the experience of a broad network of world class brands to develop leaders, advocate change, and transform the customer experience. They identify gaps, key strategies, and trends that ultimately enhance the Execs In The Know – Customer Response Summits, workshops, and content. They are the cornerstone of the Execs In The Know community and strengthen it through their involvement in various events, webinars, content pieces, philanthropic activities, and meetings. Continue reading