Execs In The Know- A Global Network of Customer Experience Professionals

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Customer Experience Leaders Unite in Austin to Drive Service Innovation

Speakers From eBay, Hyatt, Verizon, and Electronic Arts to Keynote Execs In The Know – Customer Response Summit Austin

PHOENIX, AZ. August 17, 2016 – Advocates for Customer Experience Professionals, Execs In The Know, have announced the speaker roster for their next executive gathering – Customer Response Summit (CRS) Austin. CRS Austin will take place September 18-20, 2016, at the JW Marriot Austin, in Austin, TX. Topics such as humanizing digital commerce, multichannel, holiday lessons, digital strategies, analytics, employee engagement, technology, and more will be discussed. The Summit will include keynote speakers from eBay, Hyatt, Verizon, and Electronic Arts.

CRS Austin is a gathering of customer experience leaders, across a broad spectrum, focused on working together to improve the customer care industry, and create innovative experiences for their respective brands. Highlights of the Summit include a behind-the-scenes tour of the Electronic Arts Austin location and the release of the Customer Experience Management Benchmark Series 2016 Consumer Report, a joint effort between Execs In The Know and COPC Inc.

“Customer Response Summit truly serves as a “think tank” for the corporate community of customer executives,” said Chad McDaniel, President and CEO of Execs In The Know. “Our “Leaders Learning From Leaders” approach emphasizes brand-to-brand mentorship and sharing around the best customer engagement strategies. We have one of our best speaker line-ups and collection of brands joining us and I can’t wait to see the real insights and discoveries made in Austin.”

Other brands that will be speaking include RCI, Target, Whataburger, Walmart, Express Scripts, Lands’ End, Dell, Shutterstock, SiriusXM, USAA, Costco Wholesale, and more. To see the full list of speakers, download the official agenda http://ow.ly/i9wt303jL5I.

To learn more about CRS Austin, or to register, visit the event website https://www.execsintheknow.com/events/crs-austin/. Continue reading